SALON etiquette
We're all about making your visit as enjoyable as possible by keeping you well-informed. Each booking and appointment confirmation email from us will include important details like the date, time, address, estimated length of your service, and an estimated total cost if you're paying by card. This way, you'll know exactly what to expect for your appointment!
We value your understanding and cooperation of our salon etiquette and policies, as follows.
Please allow plenty of time for your appointment. Often lightening services and extension appointments can last 3 to 4+ hours. We offer beverages and snacks during your appointment but also feel free to bring your favorite snack!
In addition to a confirmation email sent when the appointment is first booked, you will also receive a conformation text 72 hours prior to your appointment. However, if you do not confirm at least 48 hours prior and we are unable to reach you to confirm that appointment, your appointment will be canceled, and a fee will apply.
Your appointment is scheduled specifically for you. We respectfully request at least 48 hours notice for cancellations. If you cancel your appointment less than 48 hours in advance you will be charged a 50% cancellation fee of the service(s) originally scheduled.
If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment, you will be charged 100% of the service(s) originally scheduled.
We do not offer refunds on services. If for whatever reason you are unhappy with your service, please notify Signature Salon within 7 days of your appointment. We are so thankful for your willingness to reach out and are always open to discussing a possible service adjustment.
A card is required to be kept on file to schedule any appointment. We require at least 48 hours notice to cancel or make a service adjustment to an appointment. In the case that 48 hours notice is not given for a cancellation/rescheduling, your card will be charged 50% of the service totals that was scheduled. NO CALL/NO SHOWS will be charged 100% of the service that was scheduled.
We love children and fur-babies; however, for the full enjoyment of your salon experience and the relaxation of other guests, we ask that they do not accompany you. Given an unexpected change in childcare please reach out to us as and we discuss an accommodation. Particular days and hours of the week may not be able to accommodate seating for a guest. We ask that you come individually.
Upon checkout, we will be accepting cash and all card types. If you wish to pay by cash, prices on confirmation emails will reflect a 4% cash discount. Gratuity is greatly appreciated and can only be accepted by Cash or Venmo.